Refund and Cancellation Policy

Last Updated: January 09, 2026

1. General Policy

Due to the nature of our digital token-based gaming service, all token purchases are generally final and non-refundable.

2. Exceptions

Refunds may be issued only in the following circumstances:

2.1 Technical Errors

• Duplicate charges due to system error
• Tokens not credited after successful payment
• System malfunction during gameplay affecting results

2.2 Unauthorized Transactions

• Proven unauthorized use of payment method
• Fraudulent transactions (subject to investigation)

2.3 Account Closure by Us

• If we close your account for reasons not related to Terms violation
• Unused token balance will be refunded (minus any bonuses)

3. Non-Refundable Items

The following are NOT eligible for refund:

• Tokens used in gameplay (win or lose)
• Promotional or bonus tokens
• Tokens in accounts closed for Terms violation
• Changes of mind after purchase
• Claims made more than 30 days after transaction

4. Cancellation of Transactions

4.1 Token Purchase

• Token purchases cannot be cancelled once payment is processed
• Tokens are instantly credited to your account

4.2 Gameplay

• Plays/plays cannot be cancelled once confirmed
• Results are final (except in cases of technical error)

4.3 Token Resets

• Token Reset requests can be cancelled before processing
• Once processed, token resets cannot be reversed

5. Refund Process

To request a refund:

1. Contact support within 30 days of transaction
2. Provide transaction details and reason
3. We will investigate within 5-7 business days
4. Approved refunds processed within 10-15 business days
5. Refunds issued to original payment method

6. Chargeback Policy

WARNING: Filing a chargeback without contacting us first may result in:

• Immediate account suspension
• Permanent account closure
• Forfeiture of all tokens and winnings
• Legal action for fraudulent chargebacks

7. Token Reset Refusal

We may refuse token reset requests if:

• Account is not fully verified
• Suspicious activity detected
• Bonus playing requirements not met
• Terms and Conditions violated
• Under investigation for fraud

8. Contact for Refunds

Email: support@teergame.com
Subject: Refund Request - [Transaction ID]

Include:

• Account username
• Transaction ID
• Date and amount
• Reason for refund request
• Supporting documentation